FAQ
Get the answers you need upfront. Skip the unnecessary discovery calls.
Many agencies obscure their pricing and process behind lengthy pitch decks. We don't. You can review our fit, scope, pricing, and ownership policies right here, so you know exactly what to expect before you even send a brief.
Services
What we take on, how we define scope, and how we deliver results that drive revenue.
What does Sphere Digital do?
We plan, build, measure, and optimize websites, campaigns, and digital products for teams that value execution over excessive meetings. Where many agencies expect your business to adapt to their templates, we build your digital presence around your operational needs. You get a digital platform that actively supports your goals.
Can we hire you for one service only?
Yes. You can hire us for a single build, an audit, a design sprint, or to resolve a specific marketing challenge that has been stalling your progress. If we discover your objective requires multiple services, we will tell you upfront. You get a tightly scoped solution, not an unnecessary upsell.
Do you handle e-commerce, migrations, and rebuilds?
Yes. With e-commerce, trust is your currency. You build that trust through clear product discovery, a frictionless checkout, and rigorous pre-launch checks. When we handle your migration or rebuild, we protect your search rankings and ensure your customers never experience a broken buying journey.
How do you handle paid media and content?
We focus on execution and measurable outcomes, rather than just presenting strategy decks. Before your campaigns go live, we align on your targets, verify your tracking, and map out your spend. You get clear, measurable campaigns where every dollar is tied to a proven result.
Can you design within our existing brand?
Yes. We work entirely within your current brand guidelines. We focus on fixing the primary friction points where your users get stuck: the offer, the checkout flow, the enquiry path, and legacy pages that need an update.
Engagement
What happens on the first call, who manages your work, and how we keep your project moving.
How does an inquiry start?
Send us your goal, your primary bottleneck, your strict constraints, or that complex decision you need to make. We reply within two working days with a professional assessment of whether we're a fit and a practical next step. You receive a straightforward recommendation.
Who actually does the work?
You get a dedicated team of senior experts from scope to delivery. The professionals scoping your project are the same people writing your code and managing your campaigns. You will not be passed off to a junior team once the contract is signed.
How involved will our team need to be?
You provide a single point of contact, the necessary access, and prompt answers when we hit critical decision points. We handle the rest. We manage the entire delivery and document everything, so your team can easily take control when the project is done.
Can you work alongside our in-house team?
Yes. We seamlessly integrate with your existing developers, designers, or marketers. We provide senior-level guidance to support your team, and we leave clear documentation so they can maintain the work long after our engagement ends.
How long does a project take?
It depends on your scope, how quickly you can provide access, your decision speed, and the launch risk. Before you sign anything, we give you hard dates, clear milestones, and ask the necessary questions up front. You get a realistic timeline built on real data.
Pricing
How we price our work, manage risk, and ensure your budget delivers value.
Fixed price or hourly?
You get a fixed-scope project with a fixed or capped price, agreed in writing before any work begins. For ongoing retainers, you get a dedicated monthly focus and a streamlined approval process. We design our workflows so you don't spend unnecessary time on minor approvals.
What does a typical project cost?
We price your project only after we understand exactly what you need. We evaluate your templates, integrations, content volume, migration risks, and accessibility requirements. You get an accurate price based on real work, not an artificial estimate designed to win the contract.
Do you offer ongoing support?
Yes. You can choose from ongoing retainers or ad-hoc support. We don't lock your routine content updates behind a slow ticketing system. Your team handles the daily updates. You bring us in for the heavy lifting, strategic improvements, and critical technical fixes.
How do you prioritize investment?
Tell us your maximum budget upfront. This allows us to plan a phased rollout or prioritize the features that actually drive revenue for your business. You get the maximum possible value for your investment without any surprise overages.
Is there a minimum commitment?
For project work, your only commitment is the agreed scope and price. For ongoing marketing, your required runway depends on your sales cycle, baseline data, and conversion goals. We require enough time to gather real evidence so we can steer your campaigns effectively.
Working together
How we select your tech stack, protect your ownership, handle accessibility, and ensure a clean handover.
What technologies do you use?
We choose tools that your team can confidently own, maintain, and hire for. The tech stack must fit your business; you should never have to adapt your operations to fit a technology. Before we write a single line of code, we explain the trade-offs and your content model in plain English.
Will the site be accessible?
Yes. WCAG AA compliance is our absolute baseline. We build in semantic markup, keyboard navigation, proper contrast, and screen-reader support from day one. You get a site that reaches every potential buyer while ensuring you meet key legal requirements.
Do we own the code and accounts?
Yes. You own all of your assets, code, and accounts. We document all your access, strictly control our own permissions, and ensure you have total ownership of your CMS, hosting, ad accounts, and third-party licenses. We ensure you retain full control over your digital properties.
How do you build measurable growth?
We set clear goals your team can understand, install tracking you can actually inspect, and use that hard evidence to optimize our work. You get strategies driven by real user data, not just our opinions.
What happens at handover?
You receive complete documentation, access notes, video walkthroughs, and guidance for making routine edits. We ensure a smooth transition. You get everything your team needs to confidently take control of your new digital product.
Why choose Sphere over a bigger agency?
You get direct access to senior experts, tightly managed scopes, and streamlined account management. Larger agencies often require you to explain the same problem to multiple account managers. With Sphere, you talk directly to the professionals doing the work.
Have a specific question?
If you want clear answers, send us a quick message. You get direct access to senior experts who can solve your primary challenges without unnecessary overhead. Send us your strict constraints, your early-stage brief, or the core problems you need to solve.
We reply within two working days and will be direct about fit and next steps.